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How do I transfer my Hosting?
What are Chilifish DNS (domain name server) names?
Do you offer dial-up Internet connectivity?
Can I host a commercial website?
Do you offer web design, website maintenance, and website programming services?
Do you place banner advertisements on my website?
How quickly will my account be set up after I sign up?
What if I order a new web hosting account, but I don't hear from you. What should I do?
What kind of network connectivity does your facility have?
Is my Macintosh computer compatible with your hosting plan?
Do you provide technical support?
Do you offer a control panel?
What kind of backup power technology is installed?
How does Chilifish™ handle system backups?
Can you recover my website data from your system backups?
Do you allow adult websites?
What does Chilifish™ consider policy violations?
What is your scripting usage policy?

How do I transfer my Hosting?

Instructions on: Transferring your domain. In order to ensure no break in service, please follow the steps below:
1. Sign up for your hosting package at www.chilifish.com
2. Within 24 hours, you will receive your FTP information, email account notification and access info.
3. Upload a copy of your site.
4. Change your domain name record to reflect your new name servers.
Accessing your domain name record.
1. Go to your domain provider in which you registered your domain name. If you do not specifically remember this, do a domain search and look at your WhoIs record.
2. Once at your domain registrars go to a section that is probably called "Manage Your Domain"
3. Enter in your username and password. If you don't know it, you will have to contact the Registrar and have them forward it to you.
4. Upon accessing your domain name record, you will need to change the Name Servers to: 
NS1.chilifish.ca,  NS2.chilifish.ca, NS4.chilifish.net, 
5. The internet will propagate within 24 to 48 hours, to see your site on the new servers. It is important not to delete your current providers until after this time to avoid any down time.
6. If all else fails, call us and we will transfer your domain name over to Chilifish™.


What are Chilifish™ DNS (domain name server) names?
Primary DNS: ns1.chilifish.ca
Secondary DNS: ns2.chilifish.ca
Third DNS: ns4.chilifish.net



Do you offer dial-up Internet connectivity?
No, we do not offer any Internet connectivity services. We focus 100% of our business on providing affordable web hosting services.



Can I host a commercial website?
Yes, Chilifish™ can host your commercial website.



Do you offer web design, website maintenance, and website programming services?
Not directly, however we recommend our corporate  web design division called
Kwiksites Corp. that does design, site maintenance or programming services. Our staff is focused 100% on providing customers with affordable, reliable and fast web hosting.



Do you place banner advertisements on my website?
No, we do not place any forced advertisements on your website.



How quickly will my account be set up after I sign up?
Normally accounts are processed within 5 minutes of completing our sign up form. Your welcome letter, instructions, username and password, temporary IP address and FTP access will normally be established within one hour, and you can start uploading your website then. Refer to our
domain registration and domain transfer FAQs for information on the timeframe for those processes.



What if I order a new web hosting account, but I don't hear from you. What should I do?
If you do not receive an email from us within 24 hours of signing up, please
contact us. If possible, please include your confirmation number, domain name and contact information in your email.



What kind of network connectivity does your facility have?
We have OC-48 main connection with OC-24 backup and 100 Mbps connectivity from 15 Tier 1 providers (Bell, Telus, GT, etc).
Learn more.



Is my Macintosh computer compatible with your hosting plan?
Our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or PC and use FTP to upload your website files to the live web server. Alternatively, we also support publishing your website using FrontPage, Macromedia Dreamweaver, Adobe GoLive and other site creation software.



Do you provide technical support?
Yes, we provide phone support during normal business hours and where your hosting package qualifies.



Do you offer a control panel?
Yes, we provide our customers with a free web-based control panel, which allows easy management of their web hosting accounts.



What kind of backup power technology is installed?
We have UPS battery backup, in addition to a 300kVA diesel backup generator, which will keep your website up until normal power is restored.



How does Chilifish™ handle system backups?
We do periodic backups of our systems for disaster recovery. However data recovery is the responsibility of each client



Can you recover my website data from your system backups?
No. The purpose of our system backups is for disaster recovery in the event of a system failure. We do not provide copies of files lost or deleted as a result of customer error. We suggest that customers keep up-to-date backup copies of their website files for this purpose.



Do you allow adult websites?
Yes, we allow adult websites, but there are certain limitations.



What does Chilifish™ consider policy violations?
Chilifish™ prohibits sites engaged in illegal activities, Internet abuse, systems abuse and certain forms of adult content. 



What is your scripting usage policy?
Chilifish™ reserves the right to remove any executable file(s) or scripts, which we deem are harming the server environment and/or affecting other customers' website performance. Chilifish™ is not liable for any system faults or unintentional deletes of CGI files due to mishaps, system failure or acts of God. Maintaining backup copies of website files, scripts, and associated files is the responsibility of the site owner.

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